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Privacy Policy

Privacy Policy

1. Data Controller

The data controller for the personal data collected on the modugame.fr website is: SAS Modugame MG Sport, represented by Mr. Julien FAYE, in his capacity as President. Registered office: 14 Rue des Acilloux, 63800 Cournon-d’Auvergne Contact email: contact@modugame.fr

2. Personal Data Collected

As part of the use of the website and the services offered, MODUGAME collects the following categories of data:

2.1. Identification and Contact Details

Last name, first name
Delivery and billing address
Email address
Phone number

2.3. Order Data

Details of products ordered
Order and invoice history
Exchanges relating to customer service and after-sales service

2.4. Payment Data

Your payment information is processed securely by our PCI-DSS certified providers: Payplug, Alma, or partner marketplace platforms. MODUGAME does not store your bank details at any time.

2.5. Connection and Browsing Data

IP address
Browser type and version, operating system
Pages viewed, visit duration, referral source
Cookies and trackers (see dedicated section)

3. Purposes and Legal Bases of Processing

Your personal data is processed for the following purposes, each based on an identified legal basis:

Purpose Legal basis Retention period
Order management, manufacturing by SIEL, delivery and invoicing Performance of the contract 10 years (accounting obligation)
Customer service and after-sales service Performance of the contract Duration of the commercial warranty (10 years)
Customer account and Pro Area management Performance of the contract 3 years after the last activity
Sending newsletters and commercial communications Consent 3 years after the last active contact or until consent is withdrawn
Management of contact and quotation requests Legitimate interest / Pre-contractual measures 3 years after the last contact
Website improvement and traffic statistics Legitimate interest / Consent (cookies) Maximum 13 months for cookies
Compliance with legal, accounting and tax obligations Legal obligation 10 years

4. Data Recipients

Your personal data is strictly confidential and is only transmitted to the recipients necessary for the execution of your order and the proper functioning of the website:

Authorized internal departments of MODUGAME (sales, logistics, after-sales service, accounting) strictly within the scope necessary for their duties;
Société Industrielle d’Équipement de la Limagne (SIEL) for the manufacturing of your custom-made products;
Carriers and logistics providers for the shipment of your orders;
Secure payment providers: Payplug, Alma, or partner marketplace platforms;
Scaleway SAS hosting provider for the technical storage of the website;
Emailing providers for sending newsletters (only after your consent);
Audience analysis providers (Google Analytics, Meta) for measuring website performance, subject to your consent;
Accountants and auditors for compliance with accounting and tax obligations;
Partner marketplaces only when the order comes from a third-party platform;
Administrative and judicial authorities when required by law.
Each provider is subject to strict confidentiality and security obligations through a data processing agreement compliant with Article 28 of the GDPR.

5. Data Transfers Outside the European Union

Personal data is mainly processed within the European Union. Some technical providers, particularly for audience analysis, may be located outside the European Union. In such cases, MODUGAME ensures that transfers are governed by appropriate safeguards in accordance with Articles 44 et seq. of the GDPR: Adequacy decision by the European Commission; Standard Contractual Clauses (SCCs) adopted by the European Commission; Binding Corporate Rules.

6. Your Rights

In accordance with the GDPR and the French Data Protection Act, you have the following rights regarding your personal data:

Right of access: obtain confirmation that your data is being processed and receive a copy of it;
Right to rectification: correct inaccurate or incomplete data;
Right to erasure (right to be forgotten): request the deletion of your data, in the cases provided for by the GDPR and excluding legal retention obligations;
Right to restriction of processing: request the temporary suspension of processing;
Right to object: object at any time to the processing of your data, particularly for direct marketing purposes;
Right to data portability: receive your data in a structured format and transmit it to another data controller;
Right to withdraw your consent at any time for processing based on consent;
Right to define post-mortem instructions regarding the fate of your data after your death.

How to exercise your rights? To exercise your rights, please send your request together with a copy of proof of identity: By email: contact@modugame.fr By post: MODUGAME, 14 Rue des Acilloux, 63800 Cournon-d’Auvergne MODUGAME undertakes to respond to your request within one month of receipt. This period may be extended by two months in the event of complexity or a high number of requests, with prior notification. Complaint to the CNIL If, after contacting us, you believe that your rights are not being respected, you may lodge a complaint with the French Data Protection Authority (CNIL): CNIL 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 Phone: 01 53 73 22 22 Website: www.cnil.fr

7. Cookies and Trackers

The modugame.fr website uses cookies and trackers to ensure its proper functioning, measure its audience and personalize your experience.

7.1. Strictly Necessary Cookies

Essential for the operation of the website (cart, session, security). They do not require consent.

7.2. Audience Measurement Cookies

These allow us to understand how the website is used in order to improve it (Google Analytics). Their placement is subject to your consent.

7.3. Marketing and Social Media Cookies

These allow personalized content and targeted advertising to be offered (Meta Pixel, Google Ads). Their placement is subject to your consent. Cookie management During your first visit, a banner allows you to accept, refuse or configure the cookies placed on your device. You can change your preferences at any time by clicking on the “Manage my cookies” link at the bottom of each page. You can also configure your browser to block or delete cookies:

Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
The cookie retention period is a maximum of 13 months in accordance with CNIL recommendations.

8. Data Security

MODUGAME implements appropriate technical and organizational measures to ensure the security, integrity and confidentiality of your personal data, including:

Encryption of data in transit via the HTTPS / TLS protocol;
Access to data strictly limited to authorized persons;
Secure hosting on Scaleway servers located in France;
Regular backups and disaster recovery procedures;
Secure payments via PCI-DSS certified providers (Payplug, Alma);
Regular awareness training for employees on data protection.
In the event of a data breach likely to result in a risk to your rights and freedoms, MODUGAME undertakes to notify the CNIL within 72 hours and to inform you as soon as possible when required by law.

9. Data Relating to Minors

The modugame.fr website is not intended for minors under the age of 15. We do not knowingly collect data concerning minors. If you notice that a minor has provided us with their data without parental authorization, please contact us at contact@modugame.fr so that we can delete it.

10. Changes to the Privacy Policy

MODUGAME reserves the right to modify this Privacy Policy at any time in order to adapt it to legal, regulatory or technical developments. The version in force is the one available on the website on the date of your consultation. Any substantial change will be subject to prior notification by email or via a banner on the website.

11. Contact

For any question relating to this Privacy Policy or the processing of your personal data: Email: contact@modugame.fr Post: MODUGAME, 14 Rue des Acilloux, 63800 Cournon-d’Auvergne